Terms & Conditions

Who we are

Thiên nhiên Travel is an independent bus ticketing service based in Ho Chi Minh City, Vietnam. We run this website, we compile schedule and price information for intercity bus routes, and we arrange seat bookings with bus operators on your behalf.

We are not the carrier. The contract that actually moves you from one city to another sits between you and the bus operator, and that operator's conditions apply to the journey itself. When our staff confirm a trip for you, we act as your agent for that transaction.

The site is a development preview

Ticketing is not open yet. Until we announce launch:

• Departure times, operators and price ranges come from a compiled dataset. They are indicative and can be out of date.
• Seat maps, and the seats marked as already taken, are simulated. They do not reflect real inventory.
• Anything you submit stays in your own browser. No request reaches our staff, no payment is taken, and no ticket is issued.

Please do not plan travel from this site yet. Nothing you submit during the preview creates a right to a seat or a price.

How a booking works

Once ticketing is live, a booking runs in these steps:

1. You choose a route, a travel date and the number of travellers.
2. You pick a departure and select seats from the layout we show for that vehicle.
3. You enter contact details for the booking and passenger names.
4. You choose how to pay: online at that moment, or on departure where the operator allows it.
5. Our staff check availability and the final price with the operator.
6. You pay, or agree to pay at the counter, and the operator issues the ticket.
7. You receive a booking reference and your confirmation details.

The seat is not yours until a confirmation says it is. A search result, a seat selection or a submitted request is not a ticket. If the operator's data turns out to be wrong, the seats are no longer available, or we cannot verify the price, we cancel the request and tell you before any money changes hands.

Prices, fees and payment

Prices are shown in Vietnamese dong and quoted per seat unless a page says otherwise. What an operator includes, such as a pickup point, air conditioning or bedding, is listed with the trip.

We do not add a booking fee. A fare can change between your search and our confirmation, because operators revise prices. We state the price that applies before you pay, and you can decline it.

We never ask for card numbers, CVV codes or bank logins on this site. When online payment is available it runs on the payment provider's own interface under their terms. Pay on departure means you settle at the operator's office or with the driver, as agreed in the confirmation.

Changes, cancellation and refunds

Each operator sets its own rules for changing or cancelling a trip. Where an operator gives us written rules, we show them with the trip. Where they give none, our support team tells you what is possible before you pay.

Send the request to support with your booking reference. If the operator allows a refund, we pass it back through the method you paid with, or arrange a credit, and the timing follows the operator's decision rather than ours.

If you miss the departure, the seats are released and any refund depends on that operator's no-show rule. Events outside anyone's control, such as weather, road closures or strikes, are handled by the operator. We help you reach them and pass on the outcome.

What we ask of you

You are responsible for:

• Correct passenger names and a phone number that answers, because operators call or message before departure.
• Arriving at the pickup point around 15 minutes early with your reference and identification.
• Baggage within the operator's limits, and no items that the operator or Vietnamese law prohibits.
• Treating staff, drivers and other passengers with respect. Behaviour that endangers a trip can end it without a refund.

Do not book using another person's details without their agreement, and do not resell a booking you made through us.

Using this site

Browsing, searching and reading the guides is open to anyone. Please do not:

• Extract or rebuild our route database, price data or search index at scale, or resell it elsewhere.
• Interfere with the booking flow, the booking lookup or the search index, or access them beyond their intended use.
• Submit bookings you do not intend to honour.
• Use this site for an unlawful purpose.
• Republish our guides wholesale on a commercial site.

We can restrict access from anyone abusing the service while we look into it.

Content, data and image rights

The travel guides on this site are written by us and the copyright belongs to Thiên nhiên Travel. Link to any page you like, and quote a short passage with attribution and a link back.

Photography is used under its own licence and the credits are recorded alongside the files. Schedule and price information is compiled from operator and public sources. We do not claim ownership of operator names or logos, and we do not warrant that third-party data is current.

Everything here is general information about bus travel in Vietnam. It is not legal, immigration or safety advice.

Disclaimers and liability

We build this site in good faith and fix problems when we hear about them, but we do not warrant that it is accurate, complete or running without interruption.

For an operator's acts, such as delays, cancellations, accidents, lost baggage or the condition of a vehicle, that operator's liability rules and Vietnamese transport law apply. We are not the carrier and not the insurer.

To the maximum extent the law allows, our total liability for a booking is limited to the amount you paid us for that booking, and we are not liable for indirect losses such as a missed flight or a lost working day. Where Vietnamese law says a liability cannot be limited, for example death or personal injury caused by our own negligence, it is not limited here.

Governing law

These terms are governed by the law of the Socialist Republic of Vietnam. If something goes wrong, contact support first: most booking problems are a fare rule or a phone call that went unanswered. If we cannot settle it, disputes fall to the competent court in Vietnam.

Changes to these terms

We revise these terms as the service changes and update the date at the top of this page. The version in force when you submit a booking request applies to that request. A material change, such as a new fee, gets a notice on this site and in our confirmation messages before it takes effect.

Questions

About a trip, a booking or these terms: hello@thiennhientravel.com (placeholder) or +84 90 000 0000 (placeholder). For how we handle personal data, read our Privacy Policy.